Skip to main content
  • Complaints

The Midway University Student Complaint Policy and Procedures can be found in the University Catalog.
Midway University Complaint Matrix
Area of Concern First Complaint First Appeal Second Appeal Final Appeal Complaint Held
Advising Advisor Director of Advising Dean VPAA VPAA
Bookstore - Purchasing/website related Business Office CFO CFO
Bookstore - Course related Registrar's Office Registrar AVPAA VPAA VPAA
Disruptive behavior of students in class Faculty member and/or campus security Dean VPAA VPAA
Disruptive behavior of students outside class Campus security Dean of Students VPASA Student Affairs
Faculty Concerns Faculty Department Chair Dean VPAA VPAA
Registration Registrar AVPAA VPAA VPAA
Facilities Facilities Office Staff Director of Facilities CFO CFO
Financial Aid Financial Aid Office Staff Director of Financial Aid CFO CFO
Student Account/Student Billing Business Office Staff Director of the Business Office CFO CFO
Academic Appeals Faculty member Dean VPAA Committee on Academic Grievance VPAA
Graduation (Academic) Advisor Dean VPAA VPAA
Library Library Staff Director of Library AVPAA VPAA VPAA
Parking Security Director of Security CFO CFO
Resident Life Resident Assistant Director of Resident Life Dean of Students VPASA Student Affairs
Security Any security officer Director of Security CFO
Sexual Harassment, Hate crimes, bullying, and/or retaliation Title IX coordinator/appropriate agent of the College (See Sexual Misconduct Policy & Procedure) Title IX Coordinator Title IX Coordinator Title IX Coordinator
Discrimination & Harassment Executive Director of Human Resources President HR
Student Activities Director of Student Involvement Dean of Students VPASA VPASA Student Affairs
Student Code of Conduct Dean of Students VPASA Student Affairs
Students with Disabilities Disability Services Coordinator Dean of Students VPASA VPASA Student Affairs
Transcripts Registrar AVPAA VPAA VPAA

Key:

  • VPAA: Vice President of Academic Affairs
  • AVPAA: Assistant Vice President of Academic Affairs
  • CFO: Chief Financial Officer
  • VPASA: Vice President of Admissions & Student Affairs

Contact Information

  • Business Office - 859.846.5402
  • Chief Financial Officer (CFO) - 859.846.5308
  • Financial Aid Office - 859.846.5410
  • Registrar - 859.846.5728
  • Security - 859.846.5499
  • Vice President of Academic Affairs (VPAA), Office of Academic Affairs - 859.846.5313
  • Assistant Vice President of Academic Affairs (AVPAA) - 859.846.5779
  • Vice President of Admissions & Student Affairs (VPASA) - 859.846.5456

Additional Information

If a grievance is related to an area for which there are not defined procedures, students may take the following steps:
  1. Whenever possible, the aggrieved student should first discuss the matter with the person or persons directly involved in an attempt to resolve the grievance through informal discussion.
  2. If there is no resolution, the aggrieved student should discuss the matter with the supervisor to whom those directly involved report. The supervisor will attempt to mediate an informal resolution.
  3. If there is no resolution, the aggrieved student should write a statement giving all pertinent information, sign and date the statement, and submit it to the Vice President of Admissions & Student Affairs, either in person or by mail. An e-mail or a conversation does not constitute the submission of a grievance.
  4. The Vice President of Admissions & Student Affairs will determine which University administrators should handle the issue and work with that individual to ensure that the grievance is investigated and, if the grievance is determined to be valid, that any appropriate actions to resolve the grievance are taken.
  5. The Vice President of Admissions & Student Affairs will maintain a record of all grievances addressed through this process.

State Portal Entity Contact

Sarah Levy
Executive Director, Postsecondary Licensing
502.573.1555
sarah.levy@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
1024 Capital Center Dr, Ste 320
Frankfort, KY 40601