Complaints

The Midway University Student Complaint Policy and Procedures can be found in the University Catalog.

Midway University Complaint Matrix

Area of Concern	First Complaint	First Appeal	Second Appeal	Final Appeal	Complaint Held
Advising	Advisor	Director of Advising	Dean	VPAA	VPAA
Bookstore - Purchasing/website related	Business Office			CFO	CFO
Bookstore - Course related	Registrar's Office	Registrar	AVPAA	VPAA	VPAA
Disruptive behavior of students in class	Faculty member and/or campus security	Dean		VPAA	VPAA
Disruptive behavior of students outside class	Campus security		Dean of Students	VPASA	Student Affairs
Faculty Concerns	Faculty	Department Chair	Dean	VPAA	VPAA
Registration	Registrar	AVPAA		VPAA	VPAA
Facilities	Facilities Office Staff	Director of Facilities		CFO	CFO
Financial Aid	Financial Aid Office Staff	Director of Financial Aid		CFO	CFO
Student Account/Student Billing	Business Office Staff	Director of the Business Office		CFO	CFO
Academic Appeals	Faculty member	Dean	VPAA	Committee on Academic Grievance	VPAA
Graduation (Academic)	Advisor	Dean		VPAA	VPAA
Library	Library Staff	Director of Library	AVPAA	VPAA	VPAA
Parking	Security	Director of Security		CFO	CFO
Resident Life	Resident Assistant	Director of Resident Life	Dean of Students	VPASA	Student Affairs
Security	Any security officer	Director of Security			CFO
Sexual Harassment, Hate crimes, bullying, and/or retaliation	Title IX coordinator/appropriate agent of the College (See Sexual Misconduct Policy & Procedure)	Title IX Coordinator		Title IX Coordinator	Title IX Coordinator
Discrimination & Harassment	Executive Director of Human Resources			President	HR
Student Activities	Director of Student Involvement	Dean of Students	VPASA	VPASA	Student Affairs
Student Code of Conduct	Dean of Students			VPASA	Student Affairs
Students with Disabilities	Disability Services Coordinator	Dean of Students	VPASA	VPASA	Student Affairs
Transcripts	Registrar	AVPAA		VPAA	VPAA

Key:

• VPAA: Vice President of Academic Affairs
• AVPAA: Assistant Vice President of Academic Affairs
• CFO: Chief Financial Officer
• VPASA: Vice President of Admissions & Student Affairs

Contact Information

• Business Office - 859.846.5402
• Chief Financial Officer (CFO) - 859.846.5308
• Financial Aid Office - 859.846.5410
• Registrar - 859.846.5728
• Security - 859.846.5499
• Vice President of Academic Affairs (VPAA), Office of Academic Affairs - 859.846.5313
• Assistant Vice President of Academic Affairs (AVPAA) - 859.846.5779
• Vice President of Admissions & Student Affairs (VPASA) - 859.846.5456

Additional Information

If a grievance is related to an area for which there are not defined procedures, students may take the following steps:

1. Whenever possible, the aggrieved student should first discuss the matter with the person or persons directly involved in an attempt to resolve the grievance through informal discussion.
2. If there is no resolution, the aggrieved student should discuss the matter with the supervisor to whom those directly involved report. The supervisor will attempt to mediate an informal resolution.
3. If there is no resolution, the aggrieved student should write a statement giving all pertinent information, sign and date the statement, and submit it to the Vice President of Admissions & Student Affairs, either in person or by mail. An e-mail or a conversation does not constitute the submission of a grievance.
4. The Vice President of Admissions & Student Affairs will determine which University administrators should handle the issue and work with that individual to ensure that the grievance is investigated and, if the grievance is determined to be valid, that any appropriate actions to resolve the grievance are taken.
5. The Vice President of Admissions & Student Affairs will maintain a record of all grievances addressed through this process.

State Portal Entity Contact

Sarah Levy
Executive Director, Postsecondary Licensing
502.573.1555
sarah.levy@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
1024 Capital Center Dr, Ste 320
Frankfort, KY 40601